Case Management System for NGOs & Civil Society in Ethiopia
Beneficiary registration, case intake and tracking, partner and donor reporting — behind a public advocacy and awareness site.
Case management & rights protection system
NGOs and civil-society organisations need to track every beneficiary and case confidentially while reporting outcomes to donors. MTX builds case management systems that do both.
A public website handles awareness and registration, while caseworkers manage intake, referrals and follow-up behind strict access controls.
What's inside the case management system.
- 01Beneficiary registration
- 02Case intake & assessment
- 03Case assignment & follow-up
- 04Referrals to partner organisations
- 05Confidential records & access control
- 06Donor & partner reporting
- 07Public advocacy website
- 08Bilingual interface
Designed for how Ethiopian organisations work.
ETB-native reporting
Ledgers, dashboards and exports are built around Ethiopian Birr and local fiscal periods from the first sprint — not retrofitted later.
Bilingual by default
Amharic and Afaan Oromoo interfaces, and integrations like Telebirr, are standard parts of the build, not a change request.
Built for the network you have
Sites and apps are tuned for low-bandwidth mobile connections, because that's what most of our users are actually on.
Compliance-aware by construction
Role-based access and full audit trails are part of the data model, not a feature bolted on before an audit.
Questions about the case management system
How do you protect sensitive beneficiary data?
Records are protected by role-based access, encryption and audit logs, so only authorised caseworkers can view case details.
How we deliver it
Web application development
Customer portals, booking platforms, dashboards and high-performance marketing sites — engineered to load fast on real Ethiopian mobile networks.
Custom software development
Bespoke business software designed around how your organisation actually works — scoped, built, deployed and supported by MTX engineers in Addis Ababa.
Data engineering & business intelligence
Dashboards, data warehouses and reporting that give leadership one trusted view of finance, operations and customers.
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See the case management system in action.
Book a walkthrough with the engineers who build it. We'll show the modules that matter to you and give you a scope and price range.